Crown88 · Privacy & Data Protection
At Crown88, your privacy is not merely a legal obligation – it is a core value we uphold every day. This document clearly explains how we collect, use, protect, and manage your personal data as a Crown88 member in Malaysia.
Crown88's Privacy Commitment: Crown88 operates in accordance with strict data protection principles and complies with Malaysia's Personal Data Protection Act 2010 (PDPA). By using the Crown88 platform, you agree to the data collection and usage practices set out in this Privacy Policy. Any privacy enquiries may be directed to privacy@crown88-jit.com.
This Privacy Policy is published by Crown88 to explain our commitment to protecting the personal information of our platform users. It applies to all individuals who use the Crown88 website, register as a member, or interact with any services provided by Crown88.
Crown88 is an online entertainment platform offering casino games, video slots, Live Casino with real dealers, and Sports Betting covering the Malaysia Super League, English Premier League, badminton, e-sports, and more. All activities on this platform involve the processing of personal data subject to this Privacy Policy.
We recognise that your trust is Crown88's most valuable asset. That is why we are committed to handling your personal data with full integrity, transparency, and responsibility — not merely because the law requires it, but because it is the right way to serve our members.
Applicable to: All Crown88 website users, registered members, account applicants, and anyone who contacts Crown88's support team — regardless of the device or access method used.
Crown88 collects various types of personal data depending on how you interact with our platform. The following are the main categories of data we collect:
| Data Category | Type of Information | How We Collect |
|---|---|---|
| Identity Data | Full name, MyKad number, date of birth, gender, nationality | Registration form, KYC process |
| Contact Data | Email address, mobile number, Malaysia residential address | Account registration, profile updates |
| Financial Data | Payment methods (TNG, GrabPay, FPX, etc.), bank account number, transaction history in MYR | Deposit & withdrawal transactions |
| Gaming Data | Gaming history, betting records, wins, losses, playing duration | Automated activity during gameplay |
| Technical Data | IP address, browser type, device, operating system, cookie data | Automated system logs |
| Communication Data | Live chat conversation records, support emails, complaint feedback | Interactions with the support team |
Crown88 does not collect sensitive data such as health information, political views, or religious beliefs except in very limited circumstances and with your explicit consent – for example, health-related information provided in connection with a self-exclusion request on medical grounds under our responsible gaming programme.
Crown88 does not knowingly collect personal data from individuals under the age of 18. Should we discover that such data has been collected without our knowledge, the account in question will be closed immediately and the data deleted.
Crown88 uses your personal data only for legitimate and necessary purposes. The following are the primary purposes for which your data is used:
Data Minimisation Principle: Crown88 only collects data that is strictly necessary for the stated purposes. We do not collect excessive data or use your data for purposes unrelated to Crown88's services.
Crown88 does not sell, rent, or trade your personal data to third parties for their own marketing purposes — this is our absolute guarantee to every member. However, in certain circumstances, we may need to share your data with the following parties:
Crown88 works with carefully selected third-party service providers to handle specific functions such as payment processing, game auditing, and technical infrastructure support. All such providers are bound by strict confidentiality agreements and are only permitted to use your data for the specific purposes stated.
Crown88 may be required to disclose your personal data to Malaysian government authorities or law enforcement bodies where mandated by a court order, applicable law, or regulation. In such circumstances, Crown88 will endeavour to notify you in advance unless prohibited from doing so by law.
Important Assurance: Crown88 will never sell your personal information to advertisers, marketing companies, or any third party for commercial gain. Your data belongs to you – it is not a Crown88 business asset.
Crown88 invests seriously in security infrastructure to ensure your personal data is protected at all times. The security measures we have in place include:
All data transmitted between your device and Crown88's servers is encrypted using TLS (Transport Layer Security) with 256-bit SSL encryption — the same level of security used by leading Malaysian banking institutions. Data stored in Crown88's databases is also encrypted using AES-256.
Access to Crown88 members' personal data is restricted to staff who genuinely require it to carry out their duties. All access is logged and audited on a regular basis. Crown88 staff are bound by strict confidentiality agreements and ongoing data security awareness training.
Crown88's systems are continuously monitored 24 hours a day to detect and respond to any security threats or suspicious activity. Crown88's cybersecurity team remains vigilant at all times to protect every member's data and financial assets.
You also play an important role: The security of your Crown88 account also depends on your own actions. Please use a strong password, never share your login credentials with anyone, and contact Crown88 support immediately if you suspect any unauthorised activity on your account.
Crown88 uses cookies and similar tracking technologies to enhance the user experience and analyse platform usage. The following are the types of cookies we use:
These cookies are required for the core functionality of the Crown88 platform and cannot be disabled. They include login session cookies, security tokens, and cookies that remember your language preference.
These cookies help us understand how users interact with Crown88 – the most frequently visited pages, time spent, and navigation paths. This information is used in aggregate to improve the platform's design and performance.
These cookies allow Crown88 to remember your preferences, such as your favourite games, display settings, and saved login details (if you selected "Remember me").
You can manage or delete cookies through your web browser settings at any time. However, disabling certain cookies may affect the functionality of some parts of the Crown88 platform.
As a Crown88 member, you have certain rights regarding your personal data under Malaysia's Personal Data Protection Act 2010 (PDPA). Crown88 is committed to respecting and facilitating the exercise of these rights:
To exercise any of the rights above, please contact Crown88's Data Protection Officer by email at privacy@crown88-jit.com. We will process your request within 30 calendar days of receipt.
Crown88 retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy, or as required by applicable laws and regulations in Malaysia.
Once the retention period expires, Crown88 will delete or anonymise your personal data securely using industry-recognised data erasure methods. Anonymised data can no longer be linked to any specific individual and may be retained for statistical purposes.
In operating the Crown88 platform, some of your personal data may be processed or stored on servers located outside Malaysia — for example, servers belonging to international game providers or cloud infrastructure used by Crown88.
Any such data transfers are made only to destinations that provide an adequate level of data protection, or under contractual safeguards that ensure your data is protected to a standard equivalent to Malaysia's PDPA. Crown88 will not transfer your data to countries that do not offer adequate protection without appropriate contractual safeguards in place.
Note: If you would like to learn more about the safeguards applied to cross-border data transfers, please contact Crown88's Data Protection Officer at privacy@crown88-jit.com.
Crown88 reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. You will be notified of any material amendments via:
The updated Privacy Policy will be posted on this page with a revised "Last Updated" date. Your continued use of the Crown88 platform after any amendments take effect constitutes your acceptance of the revised terms.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how Crown88 handles your personal data, please contact our Data Protection Officer (DPO):
For formal complaints regarding data protection that cannot be resolved through Crown88, you also have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia (JPDP) in accordance with the Personal Data Protection Act 2010.
This Privacy Policy should be read together with Crown88 Terms & Conditions and page Responsible Gaming for a complete overview of how Crown88 operates and safeguards its members' interests. Together, these documents form the foundation of the agreement between you and Crown88.
Crown88 protects your privacy through a comprehensive, multi-layered security approach.
All data transmitted between you and Crown88 is encrypted to the same security standard used by leading banks in Malaysia – no third party can intercept your data.
Our rigorous KYC process ensures that only verified individuals can use the Crown88 platform — protecting you from identity fraud and unauthorised account use.
Crown88 has never and will never sell, rent, or trade your personal data to any party for commercial gain – this is our absolute commitment.
Crown88 operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) – your rights as a data subject are protected under local law.
You have the right to access, correct, request deletion of, or restrict the processing of your data at any time. Crown88 makes it easy for you to exercise all your privacy rights.
Crown88's cybersecurity team monitors the platform around the clock to detect and address any threats — your data security never sleeps.
You now have a clear understanding of how seriously Crown88 takes the protection of your privacy and personal data. Our platform is built on a foundation of trust, security, and transparency. Register now and enjoy a safe gaming experience alongside more than 200,000 Crown88 members across Malaysia!
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